Last updated: September 29, 2025

Processing time
• Orders are usually packed within 1–3 business days.
 

Delivery times
• Belgium & nearby EU countries: up to 7 business days after shipping.
• Other EU/international orders: up to 14 business days.
• Delays can happen due to customs or the carrier.
 

Shipping costs
• Calculated at checkout based on destination and weight.
 

Customs & duties
• For orders outside Belgium, local customs or import fees may apply. These are the buyer’s responsibility.

Damaged or lost packages
• If your order arrives damaged or doesn’t show up, contact support@purepedal.bike. If it’s our fault, we’ll replace or refund it.
 

Incorrect addresses
• Please double-check your delivery address. If the carrier returns your package because of an incorrect address, extra shipping costs may apply.